What is the Mandatory Fee Arbitration Program?
The State Bar's Mandatory Fee Arbitration Program is an informal, confidential, and low-cost forum for resolving fee disputes between attorneys and their clients. Clients have the right to have a neutral party—an “arbitrator"—hear fee disputes with their attorneys. The arbitrator determines whether the fees and costs charged by the attorney are reasonable for the services provided.
This kind of arbitration is mandatory for a lawyer if requested by a client.