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Common questions

How do I file a complaint against my lawyer or a lawyer referral service?

If you believe your lawyer has done something wrong, you can file a complaint with the State Bar. Complaints may be submitted online or by mail. If you have questions or need assistance in completing the form, call the State Bar’s Attorney Complaint Hotline at 800-843-9053. For more information on reporting a lawyer to the State Bar and handling other problems, read the legal guide If You Have a Problem with an Attorney.

If you have a complaint about a certified or uncertified LRS, you can file a complaint against the service with the State Bar. In order to promote public protection, the State Bar will review your complaint to determine if the LRS has violated Business and Professions Code Section 6155 and State Bar Rules.

For more information on certified lawyer referral services, contact LRS@calbar.ca.gov.

When are the annual fees due?


The due date is by March 30, or the next business day if that date falls on a weekend or holiday, each year during the annual license renewal process. The 2025 annual deadline is April 1, 2025. If you miss the deadline, you will be charged a penalty ($103 for active attorneys, $31 for inactive attorneys).

What activities qualify for general MCLE credit?

Activities that qualify for general MCLE credit must: (1) relate to legal subjects that are directly relevant to California attorneys, and (2) offer current, significant educational, professional, or practical content with the specific objective of increasing each participant’s professional competency as an attorney. Programs created primarily for nonattorney audiences (for example, general public, clients, or business staff) do not qualify and will not be approved for general MCLE credit. More on Standards for MCLE activity Approval.

What is IOLTA?

IOLTA stands for Interest on Lawyers’ Trust Accounts. Attorneys deposit client funds that they plan to hold briefly, or that are too small to earn interest for the client, into larger shared accounts. Over 73,000 attorneys make deposits in approximately 49,000 IOLTA accounts in California. As of September 2019, IOLTA accounts hold nearly $5 billion. Any interest earned on these accounts is paid by financial institutions to the State Bar, which in turn distributes those funds as grants to qualified nonprofit civil legal organizations throughout the state.

Refer to the State Bar’s IOLTA FAQ page for more information.

All Help Topics

Why am I required to report my pro bono hours to the State Bar?

The State Bar collects information on attorneys’ pro bono and reduced fee hours to better understand how these services are being provided across the profession. The data will be analyzed to identify trends, support efforts to expand access to legal services, and help address the justice gap. All reported data will be aggregated and not linked to individual attorneys.

Does the State Bar have a program for attorneys who only want to do pro bono work?

The State Bar’s Pro Bono Practice Program (PBPP) allows attorneys who would otherwise be inactive to maintain an active license, free of fees, to exclusively provide pro bono legal services in partnership with a pro bono legal services provider. To qualify for the PBPP, an attorney must maintain an active license, submit an application annually for the program, be certified as a pro bono practice attorney, and exclusively provide pro bono legal services through an approved or qualified pro bono services provider. For more information, see the Pro Bono Practice Program webpage.

How do I change the attorney or judge under whom I study?

You may request to study under a different attorney or judge by submitting a new LOS application, the required documentation, and the fee in the Applicant Portal at least 15 days prior to beginning study with the new supervisor. The new application must include a completed declaration signed by the new supervising attorney or judge and a new law study outline.

If you change the attorney or judge under whom you are studying during a six-month study period, you must submit a report from your previous attorney or judge that indicates all study completed with that person, along with the semi-annual report fee in the Applicant Portal, within 30 days of beginning study with the new attorney or judge. Within 30 days of completion of the six-month study period, you will also have to submit a semi-annual report reflecting the study conducted under the new attorney or judge that covers the remainder of the six-month study period.

I just completed a course and it isn’t showing as completed on the “Completed Courses” tab.

The LMS does not update completion progress in real time. Course completion will likely appear in your account the day following completion.

I completed a course but it still shows that course as “in progress” or takes me back to the beginning.

Your device may be referring to an earlier memory cache (version) of the course and may not be refreshing correctly. Try carrying out each of these options until you resolve the issue: 

  1. Clear your browser’s memory cache/history.
  2. Try using a different Internet browser. The following are optimal:
    Windows 7/10: Google Chrome, Internet Explorer 11 or above
    iOS: Safari
  3. Try launching the course on a different device.

How does the installment plan provide flexibility?

The plan allows attorneys to spread their total fee into smaller, manageable payments while ensuring compliance with their financial obligations.

What happens if I miss an installment plan payment?

Missed payments should be made up immediately. Failure to do so may result in your removal from the payment plan, and your outstanding balance becoming immediately due.

Do I need to submit a Certificate of Admission or Certificate of Good Standing with my PHV application to the State Bar of California?

No. However, you may submit Certificates of Admission or Certificates of Good Standing for each court to which you are admitted in lieu of listing each court and your standing in that court.  

Rule 9.49(a)(3)(C) says that by May 31, 2026, I must have a Supervising Lawyer who is committed to supervising me through the end of 2027, or until I pass the bar exam. Does this mean I cannot change my supervisor after May 31, 2026?

No. You must have a Supervising Lawyer who is committed to supervising you by May 31, 2026. However, you are still permitted to change supervisors, if the need arises, and in compliance with rules 9.49(e)(7)-(8), by submitting a PLP Employment Update application in the Applicant Portal with a declaration from each new Supervising Lawyer. You may not work at any organization unless you have submitted a declaration from a Supervising Lawyer with that organization, and the State Bar has approved your PLP Employment Update. 

What if I do not have a passing MPRE score?

Pursuant to the California Rules of Court, rule 9.49(d)(1)(C), you must complete the legal ethics courses of the New Attorney Training Program within 30 days of the date of approval of your PLP application if you did not have a passing MPRE score on file when you submit your PLP application.  

If you take the MPRE in August 2025, you may wish to apply for the PLP once your passing MPRE score has been uploaded to your Applicant Portal. We anticipate that scores from the August 2025 administration of the MPRE will be uploaded by the end of September. Please note that you must have designated California to receive your MPRE score and have your accurate NCBE number and Social Security Number in the Applicant Portal for the State Bar of California to upload your MPRE score.  

What does Client Trust Accounting School offer?

Client Trust Accounting (CTA) School provides an overview of the California Rules of Professional Conduct and relevant provisions of the State Bar Act and Rules of the State Bar relating to client trust accounting. The course is designed to help attorneys understand their fiduciary responsibilities, avoid common trust accounting violations, and maintain compliance. It is self-paced and available 24/7 on the State Bar’s E-Learning Portal. It replaces the previously offered live sessions.

When do I have to report to the State Bar?

The general requirement is that the report must be made within 30 days of the time you have knowledge of the triggering event.[1] Exceptions:

  • If you have been newly licensed in another state or federal jurisdiction, or if your license in another jurisdiction has been terminated, you must report it on or before February 1 of each year.[2]
  • If you employ a person who is disbarred, resigned, involuntarily inactive, or suspended, you must report it to the State Bar prior to or at the time the employment commences.[3]

Reporting duties are not stayed while a sanction order is on appeal.[4]

How do I find the right course?

Use the search bar or filter by subject to browse relevant courses. 

Who do I contact for technical support or billing issues?

Please contact our support team via email at elearning@calbar.ca.gov. Please note, response times may take up to 48 hours. 

Do I need to report my compliance to the State Bar once I have completed all courses of the New Attorney Training Program?

No. Your completion status will be captured and reported to the State Bar automatically and display on your online My State Bar Profile. However, if you are audited for compliance, you will need to provide copies of your MCLE certificates of completion as verification.

After a complaint has been filed, how long does it take for disciplinary charges?

Complaints typically take up to six months, sometimes more, for an investigation to be completed. In particularly complex cases, the investigation could take as long as a year. Many complaints are diverted out of the process along the way by, for example, a referral to mandatory mediation, an agreement requiring the attorney to meet certain conditions or the attorney's participation in other programs.

What are the consequences for attorneys not reporting their pro bono hours?

Attorneys are asked to provide their best, good faith effort at reporting the amount of pro bono and/or reduced fee legal services hours provided to low-income individuals, nonprofit organizations, or public law libraries during the past year to meet the requirement of Business and Professions Code section 6073.2. Per section 6073.2(g), failure to comply with any of the provisions of this section is not grounds for disciplinary or administrative recourse.

What can’t the Ethics Hotline do?

The Ethics Hotline:

  • Cannot offer legal advice. Staff cannot tell you what to do, review documents, or recommend a specific course of action; they can only provide references to applicable rules and authorities.
  • Cannot assist with administrative or compliance issues, such as:
    • Client Trust Account Protection Program (CTAPP)
    • Law Corporations or Limited Liability Partnerships
    • Agency billing
    • Admissions
    • MCLE compliance
    • Mandatory pro bono reporting

For these types of questions, please use the Licensee Records and Compliance Inquiry Form.

When will the program take effect?

The operative date has not yet been set; it depends on completion of the public comment and Board approval processes.

How should I manage potential conflicts of interest when enrolled in both the Law Office Study Program and the Certified Law Student Program?

Applicants enrolled in both programs, along with their respective supervisors, are expected to take proactive steps to avoid or address any actual or potential conflicts of interest or ethical issues. This includes exercising good judgment in situations where their dual roles may overlap. For example, an applicant who studies in the Law Office Study Program under the supervision of a judge should avoid appearing before that same judge when representing a client in the Certified Law Student Program.

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