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Common questions

How do I file a complaint against my lawyer or a lawyer referral service?

If you believe your lawyer has done something wrong, you can file a complaint with the State Bar. Complaints may be submitted online or by mail. If you have questions or need assistance in completing the form, call the State Bar’s Attorney Complaint Hotline at 800-843-9053. For more information on reporting a lawyer to the State Bar and handling other problems, read the legal guide If You Have a Problem with an Attorney.

If you have a complaint about a certified or uncertified LRS, you can file a complaint against the service with the State Bar. In order to promote public protection, the State Bar will review your complaint to determine if the LRS has violated Business and Professions Code Section 6155 and State Bar Rules.

For more information on certified lawyer referral services, contact LRS@calbar.ca.gov.

When are the annual fees due?


The due date is by March 30, or the next business day if that date falls on a weekend or holiday, each year during the annual license renewal process. The 2025 annual deadline is April 1, 2025. If you miss the deadline, you will be charged a penalty ($103 for active attorneys, $31 for inactive attorneys).

What activities qualify for general MCLE credit?

Activities that qualify for general MCLE credit must: (1) relate to legal subjects that are directly relevant to California attorneys, and (2) offer current, significant educational, professional, or practical content with the specific objective of increasing each participant’s professional competency as an attorney. Programs created primarily for nonattorney audiences (for example, general public, clients, or business staff) do not qualify and will not be approved for general MCLE credit. More on Standards for MCLE activity Approval.

What is IOLTA?

IOLTA stands for Interest on Lawyers’ Trust Accounts. Attorneys deposit client funds that they plan to hold briefly, or that are too small to earn interest for the client, into larger shared accounts. Over 73,000 attorneys make deposits in approximately 49,000 IOLTA accounts in California. As of September 2019, IOLTA accounts hold nearly $5 billion. Any interest earned on these accounts is paid by financial institutions to the State Bar, which in turn distributes those funds as grants to qualified nonprofit civil legal organizations throughout the state.

Refer to the State Bar’s IOLTA FAQ page for more information.

All Help Topics

How do I ensure my fingerprints are successfully processed by the Live Scan vendor?

Review the Live Scan Form Check List attached to your prepopulated Live Scan form that you obtained via your My State Bar profile. When completing the form you must write in the following: sex, height, weight, eye color, hair color, place of birth, social security and address. You may need to write in any additional middle names. Please contact the State Bar, if your personal information is inaccurate. The form is prepopulated with specific codes required by the DOJ.

It is important to verify with the Live Scan vendor to prevent the rejection of your fingerprints. Review the cover page and Live Scan form with your Live Scan technician. Confirm technician has accurately entered the information into the Live Scan program.

If I live outside of California, can I travel to California to submit my fingerprints through a Live Scan vendor?

Yes. Attorneys residing outside of California can choose to travel to California to submit fingerprints through a California Live Scan vendor in lieu of submitting fingerprint cards. All attorneys impacted by the fingerprinting rule can download a prepopulated Live Scan form on their My State Bar profile. However, in the event an attorney’s Live Scan fingerprints are rejected by the DOJ and/or FBI, the attorney must return to a Live Scan vendor in California to resubmit their fingerprints without new processing charges. If the attorney chooses not to return to a California Live Scan vendor, they must be fingerprinted using a fingerprint card, which will incur additional costs.

I am no longer eligible to practice in California. Do I need to satisfy the fingerprinting rule requirements?

No. Currently, you are not required to take any action. If and when you are reinstated to active status, you will be required to satisfy the fingerprinting rule requirements. If you are reinstated to inactive status, you are not required to take any action. However, prior to transitioning from inactive status, you will be required to satisfy the fingerprinting rule requirements.

Will the State Bar share my information with my employer and/or other agencies?

No. The State Bar is legally prohibited from sharing the information received and from using it for any purpose other than licensing and regulation.

How long must I keep my compliance records?

MCLE records should be kept at least one year from the date compliance is reported online. Records should be kept in the event that an attorney's compliance is audited. Go to Compliance Information for information on what records to keep.

What does the State Bar do when a California attorney is convicted of a crime?

The convicted attorney, the district attorney and the court are each required, by law, to notify the State Bar any time that an attorney is arrested and charged with a crime or criminally convicted. These overlapping requirements help assure that the State Bar will be notified. When the State Bar receives such a report, the information is forwarded to the State Bar Court. Then it is handled in several different ways, depending upon the nature of the conviction.

If the attorney is convicted of a felony, they are placed on interim suspension pending a disciplinary hearing on the merits in State Bar Court. Attorneys convicted of a misdemeanor also are put on interim suspension if the crime involved "moral turpitude" by its very nature. Some crimes, such as theft, are designated by law as crimes involving moral turpitude.

But if the attorney's misdemeanor conviction does not by its very nature involve moral turpitude, they face a hearing in State Bar Court to determine the discipline, if any, to be imposed in the case.

If I have a problem with my attorney, who should I contact?

For questions about filing a complaint against a lawyer, go to Attorney Complaints on the State Bar’s website. Or, call the Attorney Complaint Hotline:

  • 1-800-843-9053 (California)
  • 1-213-765-1200 (from outside California)

Do I need to search for an attorney by name?

You may search the online directory to find a specific attorney or an attorney meeting specific criteria, such as location or languages spoken.

Must I work full-time to be exempt?

No. Part-time employees can be exempt as long as they are permanent or probationary employees who do not otherwise practice law. The words "those employed full-time ... who do not otherwise practice law" in sections 2.54(A)(3) and 2.54(A)(4) refer to employees "employed on a permanent or probationary basis, regardless of their working hours, who do not practice law in California" except as employees of the State of California or the United States government.

What is the difference between participatory and self-study?

The MCLE rules specify that some types of activities qualify only for self-study credit. Other kinds of activities can qualify for either participatory or self-study credit, depending on whether or not the member participated in the particular activity is verified by a provider.

If a provider verifies your "participation," an activity is "participatory." Provider verification consists of ALL the following: 

  •     the provider has you sign in at the time of the activity (electronic sign-in is acceptable)
  •     the provider keeps a list of those who signed in
  •     the provider issues a certificate of attendance to attendees

Online courses, CD ROM-based courses, and some tape-based courses can count for participatory credit if they are verified by an approved provider. If unsure, contact the individual provider to verify that the program has been approved for participatory credit.  To confirm a tape or other self-study activity is still current, contact the provider.

Is it possible to get more detailed bar exam results?

Only unsuccessful applicants are provided with more detailed information concerning how they did on the various parts of the exam. This information will be on the result letters that are mailed to unsuccessful applicants and is not otherwise available online or through the admission status screen. Successful applicants are only advised that they passed.

Can I fax my Certificate to the State Bar?

No. The certificate should be mailed since it must include the $50 processing fee.

What activities count as participatory credit?

An education activity is participatory if a provider verifies the "participation." Provider verification consists of the following:

  • the provider has the attorney sign in at the time of the activity (electronic sign-in is acceptable),
  • the provider keeps a list of those who sign in, and
  • the provider issues a certificate of attendance to attendees

Online courses, and some CD- and tape-based courses can count for participatory credit if they are verified by an approved provider. Contact the individual provider to verify that the program has been approved for participatory credit.

Does SB 94 apply to circumstances where an attorney who represents a borrower in a civil action against a lending institution (for example, alleging that the lender engaged in predatory or unlawful loan practices) receives an offer from the defendant to settle the civil action by granting the borrower a loan modification?

No. SB 94 applies only to employment contracts which are entered into for the purpose of obtaining a loan modification or forbearance for a borrower. If the genuine purpose and goal of an employment contract is to pursue remedies other than a loan modification or forbearance, SB 94 does not apply.

Summary of the Law

On October 11, 2009, the following code provisions, referred to collectively as SB 94, became effective:

California Civil Code, section 2944.6(a) providing that any person who offers to negotiate, arrange or perform a mortgage loan modification or forbearance in exchange for a fee paid by the borrower, shall provide the borrower, prior to entering into a fee agreement, a separate statement advising the borrower of various points including the fact that it is not necessary to pay a third party to arrange for a modification or forbearance and that the United States Department of Housing and Urban Development provides a list of non-profit organizations that provide assistance to borrowers at no cost.

California Civil Code, section 2944.7(a)(1) providing that it shall be unlawful for any person who offers to negotiate, arrange or perform a mortgage loan modification or forbearance in exchange for a fee paid by the borrower, to claim, demand, charge, collect or receive any compensation until after the person has fully performed each and every service the person contracted to perform or represented that he or she would perform.

Section 2944.7(a)(2) prohibiting the taking of any wage assignment, lien or other security to secure the payment of compensation.

Section 2944.7(a)(3) prohibiting the taking of any power of attorney from the borrower for any purpose.

Section 2944.7(d) providing that the section applies only to mortgages and deeds of trust secured by residential real property containing four or fewer dwelling units.

California Business and Professions Code, section 6106.3, providing that a violation of Civil Code sections 2944.6 or 2944.7 by a member of the State Bar of California constitutes a cause for the imposition of discipline.

What if the fee agreement was oral and a written agreement was not required?

If the fee agreement was oral, and a written fee agreement was not required, the arbitrator will decide what you and the attorney intended as the terms of your agreement. For example, the arbitrator will determine the agreed upon hourly rate and any other fees or costs. You should be prepared to present any evidence that supports your claim, whether that evidence is in the form of written documents or a witness who was present when you discussed the fee with your attorney.

Who can come with me to the hearing?

You should check the program rules to see if nonparties and nonwitnesses may attend with you and, if so, whether that person may speak on your behalf. If allowed, that person will be bound by the same rules of confidentiality as everyone else.

Can I contact the arbitrator after the hearing?

Unless you have been directed to do so by the arbitrator, you should not contact or send any correspondence to the arbitrator after the hearing has concluded. You may contact the program administrator if you have questions.

Are there any exceptions to the reporting obligation under rule 8.3?

Yes, there are exceptions to the reporting obligation under rule 8.3. For example, rule 8.3 does not apply to information gained by a lawyer while participating in a substance use or mental health program, or information that is protected by confidentiality rules or laws.

What activities can I perform in the e-learning portal?

You can:

  • View and complete courses.
  • Download MCLE certificates or certifications of completion for completed courses.
  • View announcements and messages.
  • Generate reports.

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