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Common questions

How important is certification?

To operate in California, all lawyer referral services must be certified by the State Bar of California. The reason for this is to provide public protection. To qualify for certification, an LRS must meet certain standards approved by the California Supreme Court and enforced by the State Bar. If you use one of the certified services, you can be assured of the following:

All lawyers who participate in a certified LRS must carry malpractice insurance.

All certified LRSs have lawyers with experience in many legal areas such as family law, personal injury, probate and landlord-tenant law. Many LRSs have subject matter panels, on which lawyers can serve only if they have demonstrated experience in a certain legal area or meet certain other requirements.

There are consumer protections when using a certified LRS’ automated referral system. Some LRSs can assess a potential client’s needs and find a referral to a lawyer through an automated system outside of regular business hours. This may be especially helpful if you need to search for a lawyer in the evenings or on weekends. If you experience problems with the automated system or need help, you should contact the LRS by email or phone during regular business hours.

A certified LRS can give you information about other services or programs if your issue does not require lawyer assistance. Some problems may at first seem to require a lawyer’s help, but actually may not. For example, you may have a problem that can be handled by a rent control board, small claims advisor, or community mediation program. An LRS may be able to direct you to government agencies or other organizations that may be better suited to assist you.

All certified LRSs are required to offer services for people of limited means at a reduced rate. See FAQ #2 for more information.

How can I find a lawyer to represent me?

Review our tips on finding the right lawyer. Most county bar associations also offer Lawyer Referral Services. The State Bar cannot refer clients to lawyers, and we cannot offer legal advice.

Where can I find information about the State Bar's role in the selection of California judges?

The State Bar's Judicial Nominees Evaluation Commission (JNE) reviews the qualifications of judicial nominees submitted by the governor of California. Find additional information about JNE, including how to serve on the commission.

How does the State Bar handle attorney misconduct?

The Office of Chief Trial Counsel handles complaints from both clients, members of the public, and other attorneys over unethical professional conduct. Attorney misconduct complaint form available in English, Spanish, Vietnamese, Korean, Russian, and Chinese.

You may also call the State Bar’s multilingual Contact Center at 800-843-9053 (in California) or 213-765-1200 (outside California) to request the form or discuss the complaint-filing process. There is no fee for filing a complaint, and you do not have to be a U.S. citizen. Be sure to include copies of any documents that will help support your claim.

When you are done filling out the form, mail it to:

The State Bar of California, of Chief Trial Counsel, Intake Unit
845 South Figueroa Street Los Angeles, CA 90017-2515

An inquiry is opened for every written communication that involves a complaint about an attorney's conduct. After the inquiry is evaluated, the accused attorney may be diverted out of the system, or the inquiry may be closed.

If it appears, however, that the attorney may be a repeat offender or have committed a violation where there is a serious likelihood of discipline being imposed, an investigator and a Bar prosecutor from the Enforcement Unit take responsibility for the investigation.

The accused attorney is given an opportunity to respond, witnesses are contacted and documents are reviewed. At the investigation's conclusion, attorneys decide whether to:

  • Dismiss the complaint
  • Impose an informal confidential resolution, or
  • File disciplinary charges.

The Notice of Disciplinary Charges is filed in State Bar Court, where it is assigned to a hearing judge. The accused attorney then must file an answer - or risk a default judgment or involuntary enrollment as an inactive bar member.

If a settlement cannot be reached, the case goes to trial in State Bar Court. After the trial, the hearing judge issues a written decision. Either side may appeal the decision to the State Bar Court's Review Department.

The California Supreme Court is the final arbiter in attorney discipline cases.

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How do I file a complaint against an attorney?

The State Bar investigates complaints of attorney misconduct. This website provides instruction and online forms in several languages for filing a complaint. If you need help you can also call the multilingual Attorney Complaint Hotline at 800-843-9053. 

What kinds of violations typically result in disbarment and other levels of discipline?

Each case is different. But most disbarred attorneys fall into one of two categories: They committed a very serious violation, such as perjury or stealing client funds, or they have a history of misconduct.

Reproval, either public or private, usually is reserved for first-time offenders whose misconduct falls on the low end of the scale.

For example, abandoning one client might lead to a private reproval or remedial action, such as Ethics School. Abandoning 12 clients, however, would likely result in much more serious discipline.

An attorney is placed on probation so that his or her conduct in the practice of law can be monitored - much like supervised probation in the criminal justice system.

Occasionally, another practicing attorney -- serving as a probation monitor -- meets with the disciplined attorney. The disciplined attorney then files regular reports and could be required to meet special conditions during the probationary period. Most conditions of probation are monitored by the Probation Unit.

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