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Common questions

How do I file a complaint against my lawyer or a lawyer referral service?

If you believe your lawyer has done something wrong, you can file a complaint with the State Bar. Complaints may be submitted online or by mail. If you have questions or need assistance in completing the form, call the State Bar’s Attorney Complaint Hotline at 800-843-9053. For more information on reporting a lawyer to the State Bar and handling other problems, read the legal guide If You Have a Problem with an Attorney.

If you have a complaint about a certified or uncertified LRS, you can file a complaint against the service with the State Bar. In order to promote public protection, the State Bar will review your complaint to determine if the LRS has violated Business and Professions Code Section 6155 and State Bar Rules.

For more information on certified lawyer referral services, contact LRS@calbar.ca.gov.

When are the annual fees due?


The due date is by March 30, or the next business day if that date falls on a weekend or holiday, each year during the annual license renewal process. The 2025 annual deadline is April 1, 2025. If you miss the deadline, you will be charged a penalty ($103 for active attorneys, $31 for inactive attorneys).

What activities qualify for general MCLE credit?

Activities that qualify for general MCLE credit must: (1) relate to legal subjects that are directly relevant to California attorneys, and (2) offer current, significant educational, professional, or practical content with the specific objective of increasing each participant’s professional competency as an attorney. Programs created primarily for nonattorney audiences (for example, general public, clients, or business staff) do not qualify and will not be approved for general MCLE credit. More on Standards for MCLE activity Approval.

What is IOLTA?

IOLTA stands for Interest on Lawyers’ Trust Accounts. Attorneys deposit client funds that they plan to hold briefly, or that are too small to earn interest for the client, into larger shared accounts. Over 73,000 attorneys make deposits in approximately 49,000 IOLTA accounts in California. As of September 2019, IOLTA accounts hold nearly $5 billion. Any interest earned on these accounts is paid by financial institutions to the State Bar, which in turn distributes those funds as grants to qualified nonprofit civil legal organizations throughout the state.

Refer to the State Bar’s IOLTA FAQ page for more information.

All Help Topics

Does the State Bar of California accept PHV renewal applications and fees?

No. All documentation and fees related to a PHV renewal must be submitted to the court and not the State Bar of California. Please contact the court if you have questions regarding PHV renewals.

Who can apply for the Pathway PLP?

Under rule 9.49.1, individuals who scored between 1390 and 1439 on a California Bar Exam administered between July 2015 and February 2020, as determined by the first read score or the final score, may apply so long as they:

  • Have an active (unexpired) positive moral character determination or have submitted a complete Application for Determination of Moral Character. Whether the application is complete is determined by the State Bar.
  • Have not received an adverse moral character determination, unless more than two years have elapsed from the date of the final determination. If, when the adverse moral character determination was issued, the Committee of Bar Examiners or the State Bar provided a time frame other than two years for when the participant was eligible to reapply, that other time frame shall control here.

How long do I have to get my application in?

The deadline to submit the Pathway PLP application is December 31, 2023. No applications will be accepted after the deadline. Applicants for the Pathway PLP must have 1) an active positive moral character determination, or 2) have submitted a moral character application that has not resulted in the issuance of an adverse moral character determination. If you have not submitted a moral character application and do not have an active positive determination, you must submit a moral character application no later than December 31, 2023. Please note that your PLP application will not be considered until the moral character application is deemed complete and filed by the State Bar. If you fail to submit a moral character application by December 31, 2023, your PLP application will not be processed.

What happens if someone who is in the Original PLP takes the bar exam but is unsuccessful?

Under the program for 2020 law graduates, PLLs who attempt the bar exam but do not pass it may continue in the Provisional Licensure Program until the program terminates. Furthermore, they are not required to sit for the bar exam. No further extensions of the program are anticipated. By the end of the program, they must have passed the bar exam to continue in the practice of law.

What do I need to know before beginning the online Application for Determination of Moral Character or Application for Extension of Determination of Moral Character?

Please review the information regarding the Moral Character requirement, including the instructions for the Application for Determination of Moral Character and Application for Extension of Determination of Moral Character.

Can I receive a moral character determination before enrolling in law school?

No. You are not eligible to file a moral character application until you commence the study of law and register as a law student with the State Bar. The State Bar has published Moral Character Guidelines to assist applicants for law school and the State Bar in understanding whether their past conduct might impact getting a positive moral character determination, which is a prerequisite for admission to the practice of law.

Do I have to disclose a criminal matter that was dismissed pursuant to a pretrial diversion agreement?

Maybe. You are required to disclose criminal matters in which you entered a plea of guilty or nolo contendere (no contest), even if the matter ultimately was dismissed without a judgment of conviction being entered or sentence imposed after you completed the terms of a diversion agreement. You are not required to disclose an arrest or charges that did not result in a misdemeanor or felony conviction unless you entered a plea of guilty or nolo contendere (no contest) or the matter is pending when you submit your application or during the processing of your application.

Do I have to disclose undergraduate and law school discipline on the moral character application?

Yes. If you have been found to have violated a college, university, or law school honor code; or have been dropped, suspended, warned, placed on disciplinary probation, expelled, or requested to resign or allowed to resign in lieu of discipline by any college, university, or law school; or otherwise have been subjected to discipline by any such institution or been requested or advised by any such institution to discontinue your studies, you must disclose the incident on the moral character application.

Who may provide an attorney reference?

The moral character application requires that at least one of your personal references be an attorney; the attorney may be retired or inactive. If you do not know an attorney who knows you well enough to comment on your character, you may submit the name and contact information of a nonattorney who knows you well enough to complete a questionnaire concerning your character. Neither the attorney nor other personal references may be related to you by blood or marriage, nor can they be reported as a supervisor under the employment section of the moral character application or as a verifying reference under the self-employment section of the moral character application.

Do I have to disclose all past residences, no matter how long ago I resided at a location?

No. You are only required to disclose the addresses of the places you have lived within the past eight years, including college and law school residences. If a residence gap is identified due to your extended periods of travel abroad, please report this information in the “Accounting for Gaps in Residence History” section of the moral character application.

Can I request a copy of my application?

Yes. A copy of your moral character application can be requested by submitting a Service Request Form with the applicable fee as a General Request in the Applicant Portal. Please allow approximately 30−45 days to process the request.

1.3 What are entrusted funds and how must they be handled?

All funds received by a lawyer in connection with legal representation in which a client or a third party has an interest are funds that must be deposited in a trust account. Examples include advances for fees received from clients (until they are earned by the lawyer), funds of others that are being held for disbursement at a later time, personal injury awards, and litigation settlements. 

Client and third-party funds must be held in either an IOLTA or non-IOLTA type client trust account. The definitions of each are as follows: 

IOLTA—An attorney or firm that holds funds for a client or third party that are nominal in amount or are held for too short a time to earn interest income for the benefit of the client or third party in excess of the cost to hold the funds in a separate account is required to place those funds in an IOLTA account. (Bus. & Prof. Code, § 6211, subd. (a)). A California IOLTA account must be established and maintained with an eligible institution that offers IOLTA accounts that meet certain requirements. The State Bar website has a list of IOLTA-eligible institutions

Non-IOLTA—An attorney or firm that holds funds for a client or the benefit of a single party in a matter that is large enough to generate more than nominal interest, or an attorney who holds funds for a single party for an extended period must hold such funds in a non-IOLTA trust account. An example would be funds held by the administrator of a family trust. The attorney must use a non-IOLTA account because these entrusted funds will earn interest in excess of the costs to maintain the account. The interest earned goes to the client or third party. (Bus. & Prof. Code, § 6211, subd. (b)).

When registering a client trust account as part of CTAPP, you must identify the trust account type. The account will either be IOLTA or non-IOLTA; an account will never be both. The account type was established at the time the account was opened and does not change. A California IOLTA must bear the State Bar of California’s Taxpayer Identification Number to ensure that interest or dividends generated by this account will be paid to the State Bar’s IOLTA program. A non-IOLTA will bear the Social Security Number or Tax ID number of the client or third party.

2.6 I have already completed my reporting, but I want to change an answer during the annual CTAPP reporting period. How do I do that?

If you have already completed your CTAPP reporting for the current period and you want to change an answer before the reporting deadline, you can access the CTAPP reporting page by logging in to My State Bar Profile. On your Client Trust Reporting page (third blue tab at the top), click the CTAPP Annual Reporting tile. You can click through the pop-up warning that says you have already submitted your CTAPP Annual Reporting declaration and that you will have to resubmit your declaration, or you will be out of compliance. NOTE: Even if you make no changes, be sure to click all the way through and resubmit your declaration.

2.13 How do I report changes to my trust accounts outside of the annual CTAPP reporting period (rule 2.2(C) of the Rules of the State Bar)?

A lawyer must report any changes to their client trust account to the State Bar within 30 days. A lawyer may add or close an account using the 30-day reporting window in My State Bar Profile, and a firm administrator may add or close an account or add or remove an attorney from an account through the 30-day reporting window in the Agency Billing platform. When a firm administrator adds a new attorney or removes an attorney from a trust account, they provide the effective date and reason for the disassociation as part of the reporting.

3.3.3 The bank holding my trust account was acquired by or merged with another bank. The new bank changed my routing number and/or account number, but I cannot update those fields during my CTAPP reporting. How do I report this change to my account?

The trust account reporting system does not allow changes to routing numbers or account numbers of previously registered trust accounts. To report this change, please close the registration of the existing account by clicking the “Update Account Information” link and then entering, in the “Edit Close Date” tab, the date the account was changed to the new routing and account number. You will also need to enter the balance on that date. 

You can then register the account with the new routing number and account number. In the open date field, please enter the date the account was changed to the new routing and account number. Please be sure to enter the bank balance of the new account as of December 31.

4.2 I am licensed in multiple jurisdictions, and I maintain an active California license. I have clients in California and clients in another jurisdiction, and I maintain client trust accounts in California and another jurisdiction. Do I need to report my client trust accounts located in another jurisdiction?

Unless exempt (see FAQ 2.3, above), California licensees, regardless of where they practice, must still comply with the CTAPP reporting requirements. A licensee who was responsible for client funds and funds entrusted by others under the provisions of rule 1.15 of the California Rules of Professional Conduct must, annually, register each and every trust account in which the licensee held such funds at any time during the reportable time period by identifying account numbers and financial institutions in a manner prescribed by the State Bar for such reporting. There is no exception for out-of-state accounts.

What are pro bono legal services?

Under Business and Professions Code section 6073.1(c), pro bono legal services means “providing or enabling the direct delivery of legal services without expectation of compensation from the client other than reimbursement of expenses to any of the following:

  • An indigent person, as defined in subdivision (d) of section 6213.
  • A charitable, religious, civil, community, governmental, or educational organization in matters that are designed primarily to address the needs of persons of limited means.
  • A charitable, religious, civil, community, governmental, or educational organization in matters in furtherance of its organizational purposes.”

Generally, pro bono work performed through any State Bar legal aid grantee organization or through “a nonprofit organization that provides civil legal services for the poor without charge” qualifies as pro bono legal services and should be reported. See Business and Professions Code section 6159.51

Attorneys are asked to use their best good-faith judgment when determining what qualifies.

I am interested in studying law through the LOS Program. What do I need to submit? When do I need to submit the LOS application?

You must submit a Registration Application in addition to the Application for the Law Office Study Program, the required documentation, and the applicable fees in the Applicant Portal at least 30 days prior to beginning your legal studies in a law office or judge’s chamber. You will not receive credit for any study completed if the State Bar does not approve your applications.

Please do not submit the LOS application before you have found a qualified supervising attorney or judge.

How do I reinstate my legal studies through the LOS Program after I have been terminated from the LOS Program?

To resume study after you have been terminated from the LOS Program, you must submit a new Application for the Law Office Study Program, the required documentation, and the fee in the Applicant Portal 30 days prior to the date you plan on resuming your legal studies.

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