Unless the parties have reached a settlement agreement, a decision will not be made at the hearing. After the hearing, you will receive by mail the arbitrator’s “Findings and Award,” as well as a written “Notice of Your Rights After Arbitration,” which explains your options after the award. The findings may provide you a refund of fees or costs, an amount of outstanding fees you owe, or a determination that no money is owed to either party. The arbitrator may also allocate the program filing fee, regardless of which party initially paid it.