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Common questions

How important is certification?

To operate in California, all lawyer referral services must be certified by the State Bar of California. The reason for this is to provide public protection. To qualify for certification, an LRS must meet certain standards approved by the California Supreme Court and enforced by the State Bar. If you use one of the certified services, you can be assured of the following:

All lawyers who participate in a certified LRS must carry malpractice insurance.

All certified LRSs have lawyers with experience in many legal areas such as family law, personal injury, probate and landlord-tenant law. Many LRSs have subject matter panels, on which lawyers can serve only if they have demonstrated experience in a certain legal area or meet certain other requirements.

There are consumer protections when using a certified LRS’ automated referral system. Some LRSs can assess a potential client’s needs and find a referral to a lawyer through an automated system outside of regular business hours. This may be especially helpful if you need to search for a lawyer in the evenings or on weekends. If you experience problems with the automated system or need help, you should contact the LRS by email or phone during regular business hours.

A certified LRS can give you information about other services or programs if your issue does not require lawyer assistance. Some problems may at first seem to require a lawyer’s help, but actually may not. For example, you may have a problem that can be handled by a rent control board, small claims advisor, or community mediation program. An LRS may be able to direct you to government agencies or other organizations that may be better suited to assist you.

All certified LRSs are required to offer services for people of limited means at a reduced rate. See FAQ #2 for more information.

How can I find a lawyer to represent me?

Review our tips on finding the right lawyer. Most county bar associations also offer Lawyer Referral Services. The State Bar cannot refer clients to lawyers, and we cannot offer legal advice.

Where can I find information about the State Bar's role in the selection of California judges?

The State Bar's Judicial Nominees Evaluation Commission (JNE) reviews the qualifications of judicial nominees submitted by the governor of California. Find additional information about JNE, including how to serve on the commission.

How does the State Bar handle attorney misconduct?

The Office of Chief Trial Counsel handles complaints from both clients, members of the public, and other attorneys over unethical professional conduct. Attorney misconduct complaint form available in English, Spanish, Vietnamese, Korean, Russian, and Chinese.

You may also call the State Bar’s multilingual Contact Center at 800-843-9053 (in California) or 213-765-1200 (outside California) to request the form or discuss the complaint-filing process. There is no fee for filing a complaint, and you do not have to be a U.S. citizen. Be sure to include copies of any documents that will help support your claim.

When you are done filling out the form, mail it to:

The State Bar of California, of Chief Trial Counsel, Intake Unit
845 South Figueroa Street Los Angeles, CA 90017-2515

An inquiry is opened for every written communication that involves a complaint about an attorney's conduct. After the inquiry is evaluated, the accused attorney may be diverted out of the system, or the inquiry may be closed.

If it appears, however, that the attorney may be a repeat offender or have committed a violation where there is a serious likelihood of discipline being imposed, an investigator and a Bar prosecutor from the Enforcement Unit take responsibility for the investigation.

The accused attorney is given an opportunity to respond, witnesses are contacted and documents are reviewed. At the investigation's conclusion, attorneys decide whether to:

  • Dismiss the complaint
  • Impose an informal confidential resolution, or
  • File disciplinary charges.

The Notice of Disciplinary Charges is filed in State Bar Court, where it is assigned to a hearing judge. The accused attorney then must file an answer - or risk a default judgment or involuntary enrollment as an inactive bar member.

If a settlement cannot be reached, the case goes to trial in State Bar Court. After the trial, the hearing judge issues a written decision. Either side may appeal the decision to the State Bar Court's Review Department.

The California Supreme Court is the final arbiter in attorney discipline cases.

All Public help topics

How important is certification?

To operate in California, all lawyer referral services must be certified by the State Bar of California. The reason for this is to provide public protection. To qualify for certification, an LRS must meet certain standards approved by the California Supreme Court and enforced by the State Bar. If you use one of the certified services, you can be assured of the following:

All lawyers who participate in a certified LRS must carry malpractice insurance.

All certified LRSs have lawyers with experience in many legal areas such as family law, personal injury, probate and landlord-tenant law. Many LRSs have subject matter panels, on which lawyers can serve only if they have demonstrated experience in a certain legal area or meet certain other requirements.

There are consumer protections when using a certified LRS’ automated referral system. Some LRSs can assess a potential client’s needs and find a referral to a lawyer through an automated system outside of regular business hours. This may be especially helpful if you need to search for a lawyer in the evenings or on weekends. If you experience problems with the automated system or need help, you should contact the LRS by email or phone during regular business hours.

A certified LRS can give you information about other services or programs if your issue does not require lawyer assistance. Some problems may at first seem to require a lawyer’s help, but actually may not. For example, you may have a problem that can be handled by a rent control board, small claims advisor, or community mediation program. An LRS may be able to direct you to government agencies or other organizations that may be better suited to assist you.

All certified LRSs are required to offer services for people of limited means at a reduced rate. See FAQ #2 for more information.

How can I find a lawyer to represent me?

Review our tips on finding the right lawyer. Most county bar associations also offer Lawyer Referral Services. The State Bar cannot refer clients to lawyers, and we cannot offer legal advice.

Where can I find information about the State Bar's role in the selection of California judges?

The State Bar's Judicial Nominees Evaluation Commission (JNE) reviews the qualifications of judicial nominees submitted by the governor of California. Find additional information about JNE, including how to serve on the commission.

How does the State Bar handle attorney misconduct?

The Office of Chief Trial Counsel handles complaints from both clients, members of the public, and other attorneys over unethical professional conduct. Attorney misconduct complaint form available in English, Spanish, Vietnamese, Korean, Russian, and Chinese.

You may also call the State Bar’s multilingual Contact Center at 800-843-9053 (in California) or 213-765-1200 (outside California) to request the form or discuss the complaint-filing process. There is no fee for filing a complaint, and you do not have to be a U.S. citizen. Be sure to include copies of any documents that will help support your claim.

When you are done filling out the form, mail it to:

The State Bar of California, of Chief Trial Counsel, Intake Unit
845 South Figueroa Street Los Angeles, CA 90017-2515

An inquiry is opened for every written communication that involves a complaint about an attorney's conduct. After the inquiry is evaluated, the accused attorney may be diverted out of the system, or the inquiry may be closed.

If it appears, however, that the attorney may be a repeat offender or have committed a violation where there is a serious likelihood of discipline being imposed, an investigator and a Bar prosecutor from the Enforcement Unit take responsibility for the investigation.

The accused attorney is given an opportunity to respond, witnesses are contacted and documents are reviewed. At the investigation's conclusion, attorneys decide whether to:

  • Dismiss the complaint
  • Impose an informal confidential resolution, or
  • File disciplinary charges.

The Notice of Disciplinary Charges is filed in State Bar Court, where it is assigned to a hearing judge. The accused attorney then must file an answer - or risk a default judgment or involuntary enrollment as an inactive bar member.

If a settlement cannot be reached, the case goes to trial in State Bar Court. After the trial, the hearing judge issues a written decision. Either side may appeal the decision to the State Bar Court's Review Department.

The California Supreme Court is the final arbiter in attorney discipline cases.

How much will I have to pay for a referral to a lawyer?

Most certified LRSs charge a fee — about $40 to $75 — for a referral to a lawyer. This referral fee sometimes includes the initial consultation with the lawyer(s). Under the State Bar rules, the combined referral fee and the fee for the lawyer cannot cost more than it would if you found the lawyer yourself, without the help of an LRS.

An LRS may also be able to recommend a free or low cost legal service program in your area depending on the nature of your issue and your income. Such services include a modest means panel (lawyers charging reduced fees), a limited scope panel (lawyers offering help with a specific portion of  case as opposed to the whole case), a flat fee panel (where the client is charged a set fee rather than an hourly fee for the service), sliding scale options, a payment schedule or a free referral for a 30-minute initial consultation. 

Note that LRSs are not required to offer reduced rate panels or services for people of limited means across all referral panels. Be sure to ask which service(s) the LRS provides.  

For more information on hiring a lawyer, read the free Finding the Right Lawyer legal guide.

How do I file a complaint against an attorney?

The State Bar investigates complaints of attorney misconduct. This website provides instruction and online forms in several languages for filing a complaint. If you need help you can also call the multilingual Attorney Complaint Hotline at 800-843-9053. 

What kinds of violations typically result in disbarment and other levels of discipline?

Each case is different. But most disbarred attorneys fall into one of two categories: They committed a very serious violation, such as perjury or stealing client funds, or they have a history of misconduct.

Reproval, either public or private, usually is reserved for first-time offenders whose misconduct falls on the low end of the scale.

For example, abandoning one client might lead to a private reproval or remedial action, such as Ethics School. Abandoning 12 clients, however, would likely result in much more serious discipline.

An attorney is placed on probation so that his or her conduct in the practice of law can be monitored - much like supervised probation in the criminal justice system.

Occasionally, another practicing attorney -- serving as a probation monitor -- meets with the disciplined attorney. The disciplined attorney then files regular reports and could be required to meet special conditions during the probationary period. Most conditions of probation are monitored by the Probation Unit.

Where can an attorney find out more information about the State Bar's programs and services?

Go to the Attorneys area. In addition, attorneys may call Licensee Regulation and Compliance at 888-800-3400 for questions about licensing duties and responsibilities.

What is a certified lawyer referral service and how does it work?

Certified lawyer referral services (LRS) have been approved by the State Bar of California to refer potential clients to lawyers. They are operated by local bar associations, nonprofit legal service programs and for-profit organizations. The State Bar holds nonprofit and for-profit LRS providers to the same standards.

When you contact a certified LRS, staff or an automated referral system will ask you about your situation. The LRS will then try to match you with a qualified lawyer who handles the type of legal problem you have and arrange a consultation, which typically costs a small fee. After the initial consultation, it is up to you whether or not you want to hire the lawyer.

If your problem can be resolved without a lawyer, the LRS may be able to provide information about other organizations or agencies that may be able to help you. Search our LRS Provider Directory or call 866-44-CA-LAW (866-442-2529). If you are out of state, call 415-538-2250.

Every LRS certified by the State Bar has a certification number. Ask about or look for the LRS’s State Bar certification number, which must appear in all advertising. If an organization is claiming to be a certified LRS, but does not have a number, contact the State Bar right away at LRS@calbar.ca.gov.

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