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Common questions

How do I file a complaint against my lawyer or a lawyer referral service?

If you believe your lawyer has done something wrong, you can file a complaint with the State Bar. Complaints may be submitted online or by mail. If you have questions or need assistance in completing the form, call the State Bar’s Attorney Complaint Hotline at 800-843-9053. For more information on reporting a lawyer to the State Bar and handling other problems, read the legal guide If You Have a Problem with an Attorney.

If you have a complaint about a certified or uncertified LRS, you can file a complaint against the service with the State Bar. In order to promote public protection, the State Bar will review your complaint to determine if the LRS has violated Business and Professions Code Section 6155 and State Bar Rules.

For more information on certified lawyer referral services, contact LRS@calbar.ca.gov.

When are the annual fees due?


The due date is by March 30, or the next business day if that date falls on a weekend or holiday, each year during the annual license renewal process. The 2025 annual deadline is April 1, 2025. If you miss the deadline, you will be charged a penalty ($103 for active attorneys, $31 for inactive attorneys).

What activities qualify for general MCLE credit?

Activities that qualify for general MCLE credit must: (1) relate to legal subjects that are directly relevant to California attorneys, and (2) offer current, significant educational, professional, or practical content with the specific objective of increasing each participant’s professional competency as an attorney. Programs created primarily for nonattorney audiences (for example, general public, clients, or business staff) do not qualify and will not be approved for general MCLE credit. More on Standards for MCLE activity Approval.

What is IOLTA?

IOLTA stands for Interest on Lawyers’ Trust Accounts. Attorneys deposit client funds that they plan to hold briefly, or that are too small to earn interest for the client, into larger shared accounts. Over 73,000 attorneys make deposits in approximately 49,000 IOLTA accounts in California. As of September 2019, IOLTA accounts hold nearly $5 billion. Any interest earned on these accounts is paid by financial institutions to the State Bar, which in turn distributes those funds as grants to qualified nonprofit civil legal organizations throughout the state.

Refer to the State Bar’s IOLTA FAQ page for more information.

All Help Topics

Can I see a photo of the attorney?

Yes, if the attorney whose results you are viewing has voluntarily posted a photo. Attorneys are not required to include a photo.

Is the guarantee the same as malpractice insurance?

Not necessarily. The standard law corporation guarantee ensures payment by the corporation of all claims established against it by its clients for errors or omissions arising out of the practice of law by the corporation of a certain dollar amount which is proportionate to the number of persons practicing law on behalf of the corporation. It is not required that the law corporation send us proof of malpractice insurance.

Why am I being audited?

Members were chosen at random so you did not do anything to influence your being selected for the audit. All recipients selected for the audit are required to respond as directed in the Audit Notice in order to be found in compliance.

May I submit a certificate with someone else’s name on it if we took the course together?

You may only submit unaltered certificates from the official approved provider bearing your name and bar number.  

What are the requirements of OSAAC?

Section 1282.4 of the California Code of Civil Procedure details the prerequisites of an OSAAC appearance. Generally, an out-of state attorney may apply to become an OSAAC if he/she is not a resident of the State of California and is a member in good standing in the jurisdiction to which he/she has been admitted. The out-of-state attorney must provide the name and address of the California attorney of record and to disclose the title of the court in which the out-of-state attorney has applied to appear pro hac vice and OSAAC within the preceding two years. The out-of-state must file a Certificate with the arbitral panel and serve a copy on the State Bar of California. The State Bar is considered the custodian of records for OSAAC applications and does not approve or disapprove the OSAAC certificates. Approval of the certificate is determined by the arbitrator or arbitral panel to which the application is being made.

May I provide personal or individual representation to anyone other than through my employer?

No. You may provide legal services only to your employer. You are not permitted to provide personal or individual representation to any customers, shareholders, owners, partners, officers, employees, servants, or agents of your employer.

What kinds of activities count only for self-study credit?

The following activities count only for self-study credit:

  • Self-assessment tests
  • Writing a legal article accepted for publication 

What is a Special Master?

Special Masters are volunteer attorneys who accompany peace officers in searches for documentary evidence in the possession of or under the control of attorneys, physicians, psychotherapists and clergy.

Are attorneys allowed to accept an advance fee if they place the fee in a Client Trust Account or escrow account until they complete all contracted services?

No. The language of Civil Code section 2944.7(a)(1) is sufficiently broad and prohibits the collection or receipt of any fee for loan modification services prior to the completion of all contracted services.

What evidence does the arbitrator use to make a decision?

One of the first things the arbitrator will look at is whether there is a written fee agreement. If there is, the parties should submit a copy of the agreement to the arbitrator. In most instances, lawyers are required to use written fee agreements. If they do not, however, they are still entitled to a reasonable fee. The arbitrator will also consider the testimony of the parties, the billing statements, and other relevant evidence presented.

What documents should I submit and how should I organize them?

You may want to consider submitting any letter or documents that may support your claim. These include but are not limited to the lawyer’s billing statement, evidence of payments to the lawyer (e.g., copies of void checks), and any written fee agreements. Any other letters or documents that support your claim. You should have your documents organized in the order in which you plan to present them. Putting them in order by date is one common way to do this. You should also plan to have additional copies of the documents you intend to present so that you can give the copies to the arbitrator and the attorney whose fees you are disputing.

What is the award?

The award is the decision of the arbitrator and specifies whether you owe money to the lawyer, whether the lawyer owes money to you or whether neither of you owes any money.

Do I need to complete a course in one sitting?

No. E-learning courses can be completed on your schedule, at your own pace. Leave the course at any time and your progress will be saved until you return. Depending on the type of screen you are on when you exit, the course will resume at that point or at the beginning of the same section. Once you complete the course, you will be given access to a certificate that can be saved or printed to document course completion.

IMPORTANT: Upon returning to the course, you must answer “Yes” to the introductory question “Would you like to resume where you left off?” If you answer “No” to the introductory question, the course will be reset to the beginning and any record of your prior progress will be lost.

Can I use these courses to satisfy a portion of my full MCLE requirement?

Yes. The State Bar New Attorney Training is not MCLE, however, new licensees can apply State Bar New Attorney Training hours to their MCLE requirement, provided that the hours are completed within the licensee’s MCLE compliance period. (Rule 2.142 of Title 2, Division 6, Chapter 1 of the Rules of the State Bar.)

By completing the entire New Attorney Training Program, you will complete 10 hours of MCLE credit, including 5.25 hours of legal ethics, 1.75 hours of general, 1 hours on competency, 1 hour on civility, and 1 hours on recognition and elimination of bias.

The title and the amount of credit offered by each course will depend on when the course was complete. See the table below.

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A table outlining whether you can I use these courses to satisfy a portion of my full MCLE requirement

Can I call myself a “California Attorney” or a licensed attorney of the State Bar of California once I am approved through the MJP Program?

No. You may not claim in any way to be a licensed attorney of the State Bar of California. You must use the applicable title in connection with your activities performed under the MJP Program: 

• Registered In-House Counsel 

• Registered Legal Aid Attorney 

• Specially Registered Attorney (in lieu of Registered Military Spouse Attorney)

How long will it take to process my Testing Accommodations Application? Will I have time to appeal the decision, if needed?

Processing may take up to 60 days from the date your Testing Accommodations Application is deemed complete by the State Bar. If you submit an application on or close to the final filing deadline, there may not be enough time after receiving a decision to submit a request for review. However, you can submit a request for review for a subsequent administration of the exam, if needed. Early filing is strongly encouraged.

I’ve been granted extra time. Where can I find the schedule?

Sample schedules for extended time are posted online. Detailed testing schedules for each administration of the CBX will be sent to applicants via a Testing Accommodations Notice once logistics are finalized. Please note that schedules for subsequent exam administrations are subject to change.

When will the PLP sunset for first-time takers of the February 2025 CBX?

The PLP will sunset for first-time takers of the February 2025 CBX on December 31, 2027.

I understand that I must immediately report the termination of supervision by my Supervising Lawyer to the State Bar. How do I report this?

Once you are no longer supervised by your Supervising Lawyer, you must immediately: 

• Log in to the Applicant Portal. 

• Click on your most recent PLP case number. 

• Report the termination by posting the information, including the date and reason for termination, to your most recent PLP case. 

• Alternatively, you can also submit a general request through the Applicant Portal by clicking on the Help Center.

Can I omit my residential address from the PHV application?

No. Pursuant to rule 9.40 of the California Rules of Court, the application must include the out-of-state attorney's residence and office address.

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