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Common questions

How do I file a complaint against my lawyer or a lawyer referral service?

If you believe your lawyer has done something wrong, you can file a complaint with the State Bar. Complaints may be submitted online or by mail. If you have questions or need assistance in completing the form, call the State Bar’s Attorney Complaint Hotline at 800-843-9053. For more information on reporting a lawyer to the State Bar and handling other problems, read the legal guide If You Have a Problem with an Attorney.

If you have a complaint about a certified or uncertified LRS, you can file a complaint against the service with the State Bar. In order to promote public protection, the State Bar will review your complaint to determine if the LRS has violated Business and Professions Code Section 6155 and State Bar Rules.

For more information on certified lawyer referral services, contact LRS@calbar.ca.gov.

When are the annual fees due?


The due date is by March 30, or the next business day if that date falls on a weekend or holiday, each year during the annual license renewal process. The 2025 annual deadline is April 1, 2025. If you miss the deadline, you will be charged a penalty ($103 for active attorneys, $31 for inactive attorneys).

What activities qualify for general MCLE credit?

Activities that qualify for general MCLE credit must: (1) relate to legal subjects that are directly relevant to California attorneys, and (2) offer current, significant educational, professional, or practical content with the specific objective of increasing each participant’s professional competency as an attorney. Programs created primarily for nonattorney audiences (for example, general public, clients, or business staff) do not qualify and will not be approved for general MCLE credit. More on Standards for MCLE activity Approval.

What is IOLTA?

IOLTA stands for Interest on Lawyers’ Trust Accounts. Attorneys deposit client funds that they plan to hold briefly, or that are too small to earn interest for the client, into larger shared accounts. Over 73,000 attorneys make deposits in approximately 49,000 IOLTA accounts in California. As of September 2019, IOLTA accounts hold nearly $5 billion. Any interest earned on these accounts is paid by financial institutions to the State Bar, which in turn distributes those funds as grants to qualified nonprofit civil legal organizations throughout the state.

Refer to the State Bar’s IOLTA FAQ page for more information.

All Help Topics

What are pro bono legal services?

Under Business and Professions Code section 6073.1(c), pro bono legal services means “providing or enabling the direct delivery of legal services without expectation of compensation from the client other than reimbursement of expenses to any of the following:

  • An indigent person, as defined in subdivision (d) of section 6213.
  • A charitable, religious, civil, community, governmental, or educational organization in matters that are designed primarily to address the needs of persons of limited means.
  • A charitable, religious, civil, community, governmental, or educational organization in matters in furtherance of its organizational purposes.”

Generally, pro bono work performed through any State Bar legal aid grantee organization or through “a nonprofit organization that provides civil legal services for the poor without charge” qualifies as pro bono legal services and should be reported. See Business and Professions Code section 6159.51. 

Attorneys are asked to use their best good-faith judgment when determining what qualifies.

I am interested in studying law through the LOS Program. What do I need to submit? When do I need to submit the LOS application?

You must submit a Registration Application in addition to the Application for the Law Office Study Program, the required documentation, and the applicable fees in the Applicant Portal at least 30 days prior to beginning your legal studies in a law office or judge’s chamber. You will not receive credit for any study completed if the State Bar does not approve your applications.

Please do not submit the LOS application before you have found a qualified supervising attorney or judge.

How do I reinstate my legal studies through the LOS Program after I have been terminated from the LOS Program?

To resume study after you have been terminated from the LOS Program, you must submit a new Application for the Law Office Study Program, the required documentation, and the fee in the Applicant Portal 30 days prior to the date you plan on resuming your legal studies.

I inadvertently answered “No” to the introductory question “Would you like to resume where you left off?” and the course began at the beginning. Is there something that can be done to restore my prior progress?

If you answer “No” to the introductory question “Would you like to resume where you left off?” the course is reset to the beginning and saves over the earlier copy saved for your e-learning account. You will need to view the course again, including all screens or modules previously completed, in order to complete the course and obtain the MCLE certificate. It is not possible to reset or restore a course to a particular location as marked in a previously saved version of the course.

When are the installment payments due?

The six equal payments are scheduled between May 1, 2025, and October 1, 2025.

What happens if I receive a noncompliance late penalty for failure to meet annual reporting requirements?

If you are assessed a noncompliance penalty, you will be removed from the installment plan and required to pay all remaining fees and costs in full by June 30, 2025.

Can I return to my pending PHV application in the Applicant Portal?

Maybe. If you click "Pause" while you are in the application, you will be able to return to the pending PHV application.  

To return to the paused PHV application: 

  • Log in to the Applicant Portal
  • Click "Special Admissions"
  • Click "Pro Hac Vice”  
  • Under drafted applications, locate your PHV application and click "Resume." 

You cannot return to a pending PHV application if you exited the application without clicking "Pause" or if a technical issue occurred that prevented you from clicking "Pause" before exiting the application. If this happens, you'll have to start over from the beginning. 

May a PLL have multiple supervising lawyers to get a broader range of experience? Once I get approved for PLP, how can I add more Supervising Lawyers?

Yes, the rules allow for multiple supervisors. The supervisors may work within the same law firm or at a different law firm if you will be employed or volunteer at more than one organization.

To add a Supervising Lawyer, replace your main PLP employer, or update your employer’s address or contact information, you must submit the PLP Employment Update Notice in the Applicant Portal. There is no fee associated with this change. You must submit a declaration from each Supervising Lawyer with your PLP Employment Update Notice. You may not work as a PLL at any organization or under a new supervisor until the State Bar has approved your PLP application. 

 

How long do I have to complete the New Attorney Training Program? Is there a fee for it?

First-time takers of the February 2025 CBX in the PLP must complete the New Attorney Training Program five months from the approval of their PLP application or by May 31, 2026, whichever is sooner.  

The New Attorney Training Program costs $55. After logging into the LMS portal, you will need to purchase the New Attorney Training Bundle.   

How do I purchase a course?

Simply browse the course catalog, select the course you're interested in, and click “Add to Cart.” Once you complete checkout, you’ll have immediate access to the course through your account dashboard. 

I am trying to complete my course but can’t get the “NEXT” button to work.

Make sure that you have completed all interactive elements on the screen. The “NEXT” button will only activate once all of the screen elements have been completed. In addition, please allow the screen seek bar to progress on its own. If you manually drag it to complete the course, the “NEXT” button may not activate properly.

How does the State Bar handle attorney misconduct?

The State Bar’s Office of Chief Trial Counsel handles complaints about unethical attorney conduct from several different sources, including clients, family and friends of clients, courts, opposing counsel, members of the public or other third parties, and anonymous submissions.

An inquiry is opened for every written communication that involves a complaint about an attorney’s conduct. After the inquiry is evaluated, the accused attorney may be diverted out of the system, or the inquiry may be closed.

If it appears that the attorney may be a repeat offender or may have committed a violation where there is a serious likelihood of discipline being imposed, an investigator and a State Bar prosecutor take responsibility for the investigation.

The accused attorney is given an opportunity to respond, witnesses are contacted, and documents are reviewed. At the investigation’s conclusion, the State Bar decides whether to:

  • Dismiss the complaint,
  • Impose an informal confidential resolution, or
  • File disciplinary charges.

The Notice of Disciplinary Charges is filed in State Bar Court, where it is assigned to a hearing judge. The accused attorney then must file an answer or risk a default judgment or involuntary enrollment as an inactive bar member.

If a settlement cannot be reached, the case goes to trial in State Bar Court. After the trial, the hearing judge issues a written decision. Either side may appeal the decision to the State Bar Court’s Review Department.

The California Supreme Court is the final arbiter in attorney discipline cases.

What are reduced fee legal services? 

In addition to reporting pro bono legal services, Business and Professions Code section 6073.2(b)(2) requires attorneys to report the amount of reduced fee legal services hours performed for low-income individuals, nonprofit organizations, or public law libraries established under section 6360. Some examples of reduced fee legal services might include offering affordable help through programs like bar association reduced fee panels or legal clinics that provide services on a sliding scale. 

Per Business and Professions Code section 6073.1(d), reduced fee legal services means “providing or enabling direct delivery of legal services at a substantially reduced rate affordable to persons of limited means to either a person of limited means or a person or organization identified in subparagraph (A), (B), or (C) of paragraph (1) in subdivision (c) of section 6073.1.”  

How do I contact the Ethics Hotline?

You can reach the Ethics Hotline in two ways:

  • By phone: Call 1-800-238-4427 (within California) or 415-538-2150 (outside of California). Hours: Monday–Friday, 9:00 a.m. to noon (PST). You may speak with a live agent or leave a callback number. Calls are returned in the order received.
  • Online request form: Submit a Research Assistance Request Form at any time. A staff member will respond by phone within one to two business days in the order received.

What happens after preliminary comments are collected?

Staff will compile and summarize comments for the Working Group, which may then revise its tentative proposal. Staff will submit the Working Group and staff recommendations to the Board.

My CLS no longer works under my supervision. What should I do?

Supervising Attorneys are required to notify the State Bar within 30 days if the supervision of a CLS is ending before the period stated in the CLS’s Notice. Please email special.admissions@calbar.ca.gov to provide this notification.

How long will it take for my CLS application to be processed?

Generally, when you submit a complete and accurate CLS application through the Applicant Portal, the State Bar will process it within 30 days of receipt.

Incomplete applications will take longer to process. If your application is deemed incomplete, you will have 60 days from the date you received notification of the missing information or documentation to bring it to a complete status. If your application is not deemed complete within this period, your application will be abandoned without a refund of any fees paid, absent a showing of good cause.

How should I manage potential conflicts of interest when enrolled in both the Law Office Study Program and the Certified Law Student Program?

Applicants enrolled in both programs, along with their respective supervisors, are expected to take proactive steps to avoid or address any actual or potential conflicts of interest or ethical issues. This includes exercising good judgment in situations where their dual roles may overlap. For example, an applicant who studies in the Law Office Study Program under the supervision of a judge should avoid appearing before that same judge when representing a client in the Certified Law Student Program.

What are the possible outcomes?

Possible outcomes of the compliance review include:

  • Confirmation of compliance with no further action
  • Recommendations for best practices for a compliance review with minimal findings
  • A mandatory corrective action plan
  • Escalation to an investigative audit
  • Referral to the Office of Chief Trial Counsel for possible disciplinary action

What happens if I can’t find some of the records?

If certain records are unavailable, you must notify the CPA or State Bar reviewer as soon as possible. You may be asked to explain the reason for the missing documents and provide any alternative documentation or context available.

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