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Common questions

How do I file a complaint against my lawyer or a lawyer referral service?

If you believe your lawyer has done something wrong, you can file a complaint with the State Bar. Complaints may be submitted online or by mail. If you have questions or need assistance in completing the form, call the State Bar’s Attorney Complaint Hotline at 800-843-9053. For more information on reporting a lawyer to the State Bar and handling other problems, read the legal guide If You Have a Problem with an Attorney.

If you have a complaint about a certified or uncertified LRS, you can file a complaint against the service with the State Bar. In order to promote public protection, the State Bar will review your complaint to determine if the LRS has violated Business and Professions Code Section 6155 and State Bar Rules.

For more information on certified lawyer referral services, contact LRS@calbar.ca.gov.

When are the annual fees due?


The due date is by March 30, or the next business day if that date falls on a weekend or holiday, each year during the annual license renewal process. The 2025 annual deadline is April 1, 2025. If you miss the deadline, you will be charged a penalty ($103 for active attorneys, $31 for inactive attorneys).

What activities qualify for general MCLE credit?

Activities that qualify for general MCLE credit must: (1) relate to legal subjects that are directly relevant to California attorneys, and (2) offer current, significant educational, professional, or practical content with the specific objective of increasing each participant’s professional competency as an attorney. Programs created primarily for nonattorney audiences (for example, general public, clients, or business staff) do not qualify and will not be approved for general MCLE credit. More on Standards for MCLE activity Approval.

What is IOLTA?

IOLTA stands for Interest on Lawyers’ Trust Accounts. Attorneys deposit client funds that they plan to hold briefly, or that are too small to earn interest for the client, into larger shared accounts. Over 73,000 attorneys make deposits in approximately 49,000 IOLTA accounts in California. As of September 2019, IOLTA accounts hold nearly $5 billion. Any interest earned on these accounts is paid by financial institutions to the State Bar, which in turn distributes those funds as grants to qualified nonprofit civil legal organizations throughout the state.

Refer to the State Bar’s IOLTA FAQ page for more information.

All Help Topics

How does my supervisor complete the supervision attestation?

On the end date of your study session, the State Bar will send your supervisor an email asking about your progress over the last six-month study period. Your supervisor is required to attest whether you have demonstrated sufficient academic progress to continue to the next study session for each six-month period. If your supervisor does not provide a positive attestation or fails to provide one, your participation in the program will be terminated, unless the requirements of State Bar rule 4.29(N)(1)–(2) are met.

How much time will I have to respond to the State Bar/CPA reviewer’s questions or requests for documents?

You will be given a due date by which you must respond to each request from the State Bar/CPA reviewer. It is important to communicate proactively if you need more time, as deadlines are designed to keep the review on track.

If I’m denied the exemption to hiring a CPA firm, can I appeal or request reconsideration?

To qualify for an exemption, supporting documentation must show gross revenue (gross receipts) before expenses are deducted of $150,000 or less. The supporting documentation is generally Schedule C of the attorney’s tax return. There is no appeal process because the criteria is objective.

How do I make changes to the response I submitted?

Prior to the March 30, 2026, deadline, you can make changes to your pro bono hours reporting by going to My State Bar Profile, navigating to the Summary tab (located on the top navigation bar), and selecting “Edit your Pro Bono Hours” from the Pro Bono Hours tile (located about three-quarters of the way down the page).

The Live Scan vendor is requesting a rejection notice that was issued by the DOJ or FBI. How do I obtain a copy of this rejection notice? How is this information different from the State Bar–issued rejection emails?

You can email the State Bar and request a copy of your DOJ/FBI rejection notice. These notices include information on the reason why the DOJ and/or FBI rejected your fingerprints. The State Bar reviews each response and provides attorneys with a rejection email that summarizes the reason for the rejection and details the necessary steps to successfully resubmit fingerprints.

Who is responsible for the oversight of the IOLTA program?

The IOLTA Program is a department within the State Bar of California that administers IOLTA accounts, as well as two other sources of funding for free civil legal aid to low-income and indigent people: the California Equal Access Fund and the Greg E. Knoll Justice Gap Fund.

The State Bar initiated the IOLTA Program due to the lack of resources available for indigent clients who are in need of civil legal services. The substantial amount of money the program generates makes it possible for hundreds of thousands of these people to get the legal help that they need every year.

A 21-member Legal Services Trust Fund Commission appointed by the State Bar's Board of Trustees and the Chief Justice (on behalf of the Judicial Council of California) oversees the Trust Fund Program. Two-thirds of the commission members are attorneys and one-third are public members.

At least two of the 21 members must be "indigent persons" as defined by law. Three judges serve as non-voting advisors to the commission.

The Commission determines the eligibility of programs applying for funding, reviews recipients' budgets for compliance with the law, and monitors and evaluates the activities of programs receiving Trust Fund Program grants.

I purchased a CLE package. Do I need to list every course on the summary log?

Yes. You must enter each course included in the package into the online summary log and provide a copy of any proof of completion it may have included (for example, a log and witness statement, if the MCLE bundle include them.)

What is the cost for the weekly LAP support group meetings?

The cost is $275 per month, which is paid to the clinician who facilitates the group. Groups fees are assessed monthly, not on a week-to-week basis. Financial assistance is available for qualified participants.

Does pro bono always mean taking on an entire case?

No. A broad range of pro bono activities do not require direct, full representation, and/or court appearances. Many legal services and pro bono programs have volunteer opportunities at clinics and hotlines. Your only commitment is for the time spent at the clinic or covering the hotline. California courts allow unbundled (or limited scope) services, so that you can draft pleadings only or take on just a portion of the representation without committing to full representation.

How does the State Bar handle attorney misconduct?

The Office of Chief Trial Counsel handles complaints from both clients, members of the public, and other attorneys over unethical professional conduct. Attorney misconduct complaint form available in English, Spanish, Vietnamese, Korean, Russian, and Chinese.

You may also call the State Bar’s multilingual Contact Center at 800-843-9053 (in California) or 213-765-1200 (outside California) to request the form or discuss the complaint-filing process. There is no fee for filing a complaint, and you do not have to be a U.S. citizen. Be sure to include copies of any documents that will help support your claim.

When you are done filling out the form, mail it to:

The State Bar of California, of Chief Trial Counsel, Intake Unit
845 South Figueroa Street Los Angeles, CA 90017-2515

An inquiry is opened for every written communication that involves a complaint about an attorney's conduct. After the inquiry is evaluated, the accused attorney may be diverted out of the system, or the inquiry may be closed.

If it appears, however, that the attorney may be a repeat offender or have committed a violation where there is a serious likelihood of discipline being imposed, an investigator and a Bar prosecutor from the Enforcement Unit take responsibility for the investigation.

The accused attorney is given an opportunity to respond, witnesses are contacted and documents are reviewed. At the investigation's conclusion, attorneys decide whether to:

- Dismiss the complaint

- Impose an informal confidential resolution, or

- File disciplinary charges.

The Notice of Disciplinary Charges is filed in State Bar Court, where it is assigned to a hearing judge. The accused attorney then must file an answer - or risk a default judgment or involuntary enrollment as an inactive bar member.

If a settlement cannot be reached, the case goes to trial in State Bar Court. After the trial, the hearing judge issues a written decision. Either side may appeal the decision to the State Bar Court's Review Department.

The California Supreme Court is the final arbiter in attorney discipline cases.

How do I get an application?


Applications are available in the Applicant Portal. You must create an account using your name, email address, and password to gain access to the Applicant Portal.

I submitted my fingerprints through a Live Scan vendor and entered in the ATI number on the My State Bar Profile. Do I need to mail my Live Scan form to the State Bar?

No. Once you have submitted your fingerprints through a Live Scan vendor and received an ATI number, you should retain a copy of the Live Scan form for your records.

Upon submission of the ATI number on the Proof of Live Scan Submission page, the fingerprinting requirements status will be updated.

How do I talk to someone about participation in the Lawyer Assistance Program?

For more information, please complete the LAP/OPC Support Intake Form, give us a call (877-LAP-4HELP or 877-527-4435), or send an email to LAP@calbar.ca.gov. Contacting us is confidential.

How does IOLTA work?

Very often, the amount of money a lawyer handles for a single client is quite small, or will be held for such a short period of time that it cannot earn net income for the client.

When these small or short-term funds belonging to clients are placed in a single, interest- or dividend-bearing trust account, the funds collectively earn interest that the financial institution forwards to the State Bar of California to support nonprofit legal aid organizations that provide civil legal aid to indigent and low-income people, seniors and persons with disabilities.

Business and Professions Code Sections 6091.2, 6211, 6212, 6213 require that financial institutions that choose to participate in the IOLTA program offer comparable bank investment products to their IOLTA customers as they do to their similarly situated customers. If a financial institution does not meet this requirement, then attorneys are not allowed to hold their IOLTA at that financial institution.  

Professional Competence


Helps California attorneys practice law ethically. The office develops and maintains resources that facilitate compliance with duties, such as an online Client Trust Accounting Handbook. The office administers a telephone legal ethics research assistance program for attorneys called the Ethics Hotline and conducts preventative education and outreach. The office also supports key committees and working groups that provide ethics guidance and address policy and rule changes to support evolving changes in the ethics rules. It certifies Lawyer Referral Services and administers the statewide Mandatory Fee Arbitration Program, which provides avenues for alternative dispute resolution of attorney‐client fee disputes.

What happens to my files if my attorney dies?

If your deceased attorney was part of a law firm or law partnership, that firm would maintain custody of your file.

If your deceased attorney was a sole practitioner, you will need to obtain new counsel. Generally, the executor or administrator of the attorney's estate is responsible for notifying clients and returning their files. In some instances, the local superior court may appoint a practice administrator to handle these duties.

In other instances, the deceased attorney's law practice may be sold to another member of the bar. (Such sales are governed by ethical limitations outlined in the Rules of Professional Conduct).

Finally, there are unfortunate instances in which an attorney dies leaving no responsible person in charge of the law practice. In those instances, the State Bar or local county bar associations may assist in winding down the law practice (after obtaining authorization from the Superior Court).

Your first step should be to contact the law offices of your deceased attorney to determine whether your file is available. If you are unsuccessful, you may contact the State Bar Office of Chief Trial Counsel: 800-843-9053

Where can I find my Tester ID?

 

The Tester ID was displayed when you paid for the test, on the payment confirmation webpage. It was also emailed to the account you used when you registered with the State Bar or, for those not licensed in California, to the email address you entered when you started the Self-Study payment process. If you cannot find the email, please check your spam or junk folder.

What if I forgot my password?

You will use the same password that you use to log in to My State Bar Profile. If you forgot that password, select “Forgot password?” on that page to reset it.

After my two free short-term counseling sessions, what is the cost?

Contracted therapists agree to provide two additional sessions at $100 per session after the two free sessions that LAP pays for. For the fifth session, individuals can make their own arrangements with the therapist/counselor if they wish to continue.

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